Resume
Download the latest PDF, or skim key highlights below.
View my full professional profile on my LinkedIn.
Highlights
- MSP + SMB experience supporting business-critical environments, with strong ticket hygiene and stakeholder communication.
- Microsoft 365 administration (Exchange/SharePoint/Teams), identity/access workflows, and operational documentation.
- Entra ID + Intune exposure supporting endpoint baselines, enrollment/compliance, and repeatable provisioning.
- Security-minded controls: MFA, endpoint protection posture, and email security patterns.
- Infrastructure fundamentals: Hyper-V operations, SQL Server ops support, backup/DR restore validation, network troubleshooting.
What I optimize for
- Reliability: fewer repeat incidents, faster recovery, less “tribal knowledge.”
- Defensibility: clear ownership and evidence-based escalation.
- Practical security: controls that reduce preventable incidents without breaking workflows.
- Clarity: diagrams/runbooks that make maintenance windows safer.