Playbooks & operational artifacts
These are short, practical guides reflecting how I operate: safer change windows, faster triage, and recoverability you can prove.
Full write-ups are being expanded.
Microsoft 365 access & provisioning workflow
Role-based provisioning patterns to reduce access churn and speed onboarding.
Preview
- Standardize groups, licensing, and SharePoint/Teams access by role.
- Use repeatable checklists so onboarding is consistent and auditable.
- Reduce “who has access to what?” noise via simple ownership + documentation.
Endpoint baseline hardening (Intune/M365 controls)
Practical baselines: encryption, update cadence, compliance, and reducing repeat incidents.
Preview
- Define baseline: encryption + updates + core policies.
- Use enrollment/compliance patterns to keep devices consistent.
- Track repeat issues and turn them into playbooks.
Hyper-V operations: maintenance + rollback
Host/guest patch sequencing, checkpoints, and post-change validation.
Preview
- Pre-change: confirm backups and console access; verify host health.
- Change window: patch host → validate → then guests; document results.
- Rollback plan: checkpoints used deliberately; validate services after revert.
SQL Server ops triage (first-response)
Backups/restores, Agent job health, services monitoring, and evidence-based escalation.
Preview
- Confirm service status, disk space, and recent changes.
- Check backup status + Agent jobs; capture timestamps and errors.
- Separate infra bottlenecks (CPU/RAM/disk/network) vs application behavior.
Next additions: anonymized diagrams (topology + services), a “first 30 minutes of an outage” response framework,
and short post-incident review templates.